A helpful answer when they call.
For your callers: Get routine questions answered when your team is busy or closed.
For your business: Capture inquiries you might otherwise miss.
EVERY CALL IS AN OPPORTUNITY
AI receptionist.
Phone answering for small businesses.
Built for small business.Handle calls efficiently, manage costs, and create more opportunities to grow profitably.
Only pay for what you need
Answer business calls, handle routine questions, capture appointment requests, and connect callers with your team. CallPlan works from your services, hours, and instructions—whether you’re on a job, helping a customer, or closed for the day.
From HVAC and plumbing companies to dental offices and property managers, give callers a helpful answer and your team a clear next step. From $29/month plus $0.25 per minute.
A helpful answer starts hereSample conversation
A new caller. A warm welcome.CallPlan · Business phone agent
C
CALLPLAN
Thanks for calling Harbor Home Services. How can I help you today?
CALLER
Do you offer air conditioning repairs?
C
CALLPLAN
Yes, we do. I can take your details and what you need help with so the team can follow up.
A clear next step for your caller.Useful information for your team.
Built around your business.
Your services, hours, policies, and answers.
KEEP THE CALLS MOVING
Better calls for your customers.
More focus for your business.
Give callers helpful answers and a clear next step, while your team spends less time handling routine questions.
A clear next step.
For your callers: Request an appointment, leave useful details, or reach your team when appropriate.
For your business: Receive organized requests that make follow-up easier.
More attention. Fewer interruptions.
For your callers: Explain what they need without navigating a complicated phone menu.
For your business: Let your team focus on customers and work already underway.
YOUR INDUSTRY. YOUR CALLERS.
Call answering built
around your business.
Your callers have different questions. Start with the call types, information, and next steps that matter to your team.
Keep service requests moving.
Capture repair, maintenance, and estimate requests while your team is on site.
Give the front desk room to focus.
Answer routine office questions and help callers reach your team for patient-specific requests.
Organize the next callback.
Separate leasing inquiries, resident calls, and owner requests so your team can follow up.
Focus on the work in the shop.
Answer service questions and capture repair inquiries while technicians work on vehicles.
Make new inquiries easier to handle.
Share your listed services and organize consultation requests for your accounting or bookkeeping firm.
Find your call flow.
Explore examples for roofing, cleaning, landscaping, pest control, salons, and more.
MAKE IT YOURS
Getting Started
Designed for ease of use, with our team here to help every step of the way.
Sign up
Sign up and receive a CallPlan number you can forward your main business line to. Complete setup and activation before directing calls to your agent.
Customize
Create a business profile with your services, hours, answers, and call-handling instructions. Give your agent the information it needs to help callers efficiently.
Integrate
Keep your existing business number and forward calls to your assigned CallPlan agent number. Connect your main line, route calls from a specific department, or start with after-hours calls only. Our team is here to help you get connected.
Monitor
Use your dashboard to review call activity, messages, and conversations that need follow-up. Refine your profile as your business needs change.
LIMITED TIME OFFER
Only $29
per month.
Plus 25¢ per minute of call usage. Flexible call coverage whether you handle a few calls or hundreds.
Pay for the call time you use, rather than choosing a bundle of minutes.
No long-term contract. Cancel before your next billing date to avoid the next monthly fee.
Usage forecasting
Why pay more to answer calls?
A full-time $45,000 employee costs $3,750/month. CallPlan starts at just $29/month + 25¢ per minute.
| Daily call time | CallPlan monthly | You save |
|---|---|---|
| 30 min/day | $254 | $3,496 |
| 60 min/day | $479 | $3,271 |
| 120 min/day | $929 | $2,821 |
Usage is calculated proportionally from completed seconds. These are monthly cost examples, not prepaid minute bundles. Usage may be billed during the month when accrued charges reach $25.08, with remaining usage billed monthly.
SIMPLE, FLEXIBLE CALL MANAGEMENT
Ready when your customers call.
CallPlan answers questions, explains your services, helps schedule appointments, and connects callers with your team when appropriate.
Whether you're handling a few calls or experiencing a busy day, CallPlan gives every caller the attention they deserve while you focus on running your business.
GET STARTED
Sign up now
Call management with a monthly service fee and a low by-the-minute usage cost.
Use your checkout email to sign in to your dashboard. Your company name is required in the secure payment form and will appear above your CallPlan number in the dashboard.
Appointment texts are optional and require your separate agreement during booking. If you opt in, CallPlan by Recapito may send appointment confirmations and reminders. Reply STOP to opt out of texts at any time. Stopping texts does not cancel your appointment. See our Appointment Text Messaging Terms.
$29/month plus $0.25 per minute of call usage. We automatically bill you when accrued usage charges reach $25.08, with remaining usage billed monthly. By continuing, you agree to the monthly service fee and usage charges.
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SECURE PAYMENT
Complete your signup
After payment, we’ll show your confirmation and next steps. Complete business setup using your verified next-step link.
Payment confirmed
Congratulations on your purchase!
Check your email for instructions, or set up dashboard access now using your checkout email. Once signed in, complete your business and agent profiles.
Set up dashboard accessNeed help? info@recapito.io
YOUR QUESTIONS, ANSWERED
Your call data, explained.
Review the conversations you need, with fewer saved copies of what callers say.
Where are my call recordings, summaries and transcripts stored?
For new calls, recordings, summaries and transcripts are stored with our voice-processing partner, which maintains a SOC 2 Type II report. Summaries and transcripts are available on demand in your dashboard, rather than saved in CallPlan’s call-reporting database.
The SOC 2 Type II report applies to our partner’s services, not to a separate certification of CallPlan.
Healthcare and dental offices: is CallPlan HIPAA compliant?
Healthcare and dental practices need to evaluate HIPAA requirements before using an AI receptionist for calls involving protected health information (PHI). Our voice-processing partner’s SOC 2 Type II report does not establish HIPAA compliance for CallPlan.
Before using CallPlan for patient information, contact us about your healthcare workflow and HIPAA requirements, including business associate agreements (BAAs) and how information is handled across calls, recordings, transcripts, notifications, and scheduling. HIPAA suitability and BAA availability have not been confirmed on this page.
See our dental office call-answering guide for administrative workflow examples.
Who can view my call conversations?
You sign in to your CallPlan dashboard to view your business’s calls. Before retrieving a summary or transcript, CallPlan checks that the call belongs to your customer account.
Are summaries or transcripts included in CSV downloads?
No. CallPlan’s call-history CSV exports exclude summaries and transcripts. You can view that content on demand in your dashboard.