Terms of Service

1. Services

Recapito provides artificial-intelligence calling, communications, scheduling, automation, integration, reporting and related services. CallPlan and CallPlan Essentials and Connect are Recapito products.

CallPlan Essentials and Connect may include inbound call handling, business-specific information and instructions, caller and lead capture, scheduling and calendar integration, call routing or transfer, transcripts and reporting. Features may vary by plan, configuration, integration and provider. We may improve or modify features as the service develops, provided that we do not materially eliminate the core paid service without reasonable notice.

2. Subscription and Activation

This offering has no free trial. The monthly subscription begins at purchase. AI call usage begins only after successful initial payment and account activation. There are no included minutes. Explicitly registered test/demo calls are free. Ordinary customer test calls are not automatically exempt.

3. AI Call Usage Charges

AI call usage is billed separately from the monthly CallPlan subscription at the applicable usage rate, currently $0.22 per AI call minute for both plans. There are no included minutes under this offering. Explicitly registered test/demo calls are free. Ordinary customer test calls are not automatically exempt.

Usage is based on the duration of calls handled by the CallPlan AI agent and is calculated using CallPlan's and its service providers' usage records. Usage charges are billed in addition to the applicable monthly subscription fee.

Usage is measured in completed seconds of AI handling per call and billed proportionally at the per-minute rate. For example, 10.9 seconds counts as 10 seconds, not a full minute. There is no usage charge if AI never handles the call. For transferred calls, only the AI-handled portion is charged.

CallPlan may adjust the per-minute usage rate if underlying AI, telecommunications, processing, or other third-party service costs materially change. Customers will receive reasonable notice of any material change in usage pricing.

Usage notices and service suspension

We may send usage or payment notices to the account email address. You are responsible for keeping that email address current and monitoring notices from us.

Paid AI service is suspended promptly after payment failure. Service is restored after successful payment verification, provided no other unpaid obligations or restrictions remain. Service cannot start without successful initial payment and account activation.

We may also impose a reasonable usage cap or temporarily restrict unusually high, abusive or technically disruptive usage to protect customers, providers and the service. We will provide notice when reasonably practical.

4. Subscription Billing and Payment

The monthly subscription is currently $89/month for Essentials or $349/month for Connect, excluding AI call usage charges. Subscription fees are billed monthly in advance from purchase. By providing a payment method, you authorize Recapito and its payment processor to charge recurring subscription fees, AI call usage charges, applicable taxes and other charges disclosed and agreed to during signup or in a written order.

Your subscription automatically renews monthly until cancelled. You must maintain a valid payment method and current billing information. If payment fails, paid AI service is suspended promptly. We may retry the charge, request updated information, or take reasonable steps to collect amounts due. Restoration follows successful payment verification and requires no other unpaid obligations or restrictions.

Fees are exclusive of taxes unless expressly stated otherwise. You are responsible for applicable sales, use, telecommunications and similar taxes we are required or permitted to collect.

This offering has no promotional pricing. Your payment method on file may be automatically charged for subscription fees and incurred usage charges in accordance with applicable billing procedures, including usage invoices issued during a monthly subscription period.

First 5 Essentials customers: usage credit offer

The first 5 qualifying new CallPlan Essentials customers who email info@recapito.io to request this offer receive a credit equal to 50% of actual AI call usage charges, capped at $89 per monthly service period, for the first 12 consecutive months from service activation. The subscription fee itself remains payable in full.

You must purchase and pay for a new Essentials subscription to qualify. Places are allocated in the order qualifying email requests from paid new Essentials customers are received. Recapito confirms eligibility and availability by email. The offer is for new Essentials customers only and closes after 5 places have been allocated. Purchasing without requesting and receiving confirmation of the offer does not automatically enroll you.

Eligible usage is counted from activation; there is no 30-day waiting period. Service must remain active and paid. The 12-month offer period does not pause or restart if service is interrupted. Credits end when the eligible Essentials subscription ends or the 12-month period expires.

For each monthly service period, the credit is the lesser of 50% of eligible usage charges or $89. For example, $100 of usage earns a $50 credit; $200 of usage earns a $89 credit. If usage is billed on multiple invoices in the same service period, the $89 cap applies across those invoices combined, not separately to each invoice.

Customers pay the subscription and usage invoices in full at the standard rates. After the eligible usage charges have been paid, Recapito manually applies the corresponding usage credit. This is a credit after payment, not an upfront discount or a reduction at checkout. Credits apply only to actual usage charges; unused monthly credit does not carry forward. No coupon code is required.

The offer does not reduce subscription fees, customization, integration work, or taxes. It has no cash value and is limited to one offer per new customer. The subscription and standard usage rates remain unchanged; this promotional credit is an exception to the no-promotional-pricing provision above.

This offer replaces the earlier usage-credit promotion for new participants. Customers who qualified under an earlier advertised offer retain its original terms; the offers do not automatically combine. Ending this promotion for new requests does not remove the confirmed benefit from customers already accepted. Questions may be sent to info@recapito.io.

CallPlan Connect Customization and Integration

CallPlan Connect includes a dedicated agent configuration managed by Recapito and a total of 2 hours per month for customization and software integration work combined. This includes work to connect your CallPlan agent to your existing software system. Customization and integration work beyond the combined 2-hour monthly allowance is billed at $65 per hour.

AI call usage is billed at the same $0.22 per minute rate as Essentials.

5. Cancellation

You may cancel at any time. To avoid the next monthly subscription charge, your cancellation request must be received before the next scheduled billing date. Cancellation does not waive AI call usage charges incurred before cancellation takes effect.

Cancellation during a paid cycle takes effect at the end of that cycle, and service may continue through that date subject to these Terms. Unless required by law or agreed otherwise in writing, paid fees and usage charges are nonrefundable and are not prorated. Cancel by emailing info@recapito.io.

6. Onboarding and Business Configuration

CallPlan is a ready-made product configured through information you provide in a structured business profile. This may include services, hours, staff, policies, prices, transfer instructions, scheduling rules, appointment types, FAQs and related caller information.

You are responsible for keeping this information accurate, current, lawful and appropriate. You should update your profile when material business information changes.

7. Artificial Intelligence Services

CallPlan uses AI and automated systems to interact with callers and perform configured tasks. AI may misunderstand a caller, provide incomplete or inaccurate information, fail to follow an instruction, or experience a technical problem.

AI output is not a substitute for professional judgment in legal, medical, financial, safety, emergency or other high-stakes matters. CallPlan is not an emergency-response service and must not be relied upon to contact 911 or other emergency services.

8. Testing Your Agent

You should test your agent after activation and periodically thereafter, including representative questions, scheduling, transfers and other configured behavior. You are responsible for deciding whether the agent is appropriate before directing production calls to it and for continuing to monitor it as your business changes.

9. Your Responsibilities

You agree to provide accurate and lawful configuration information; test the service; review important business, transfer and scheduling behavior; maintain human oversight where judgment is required; comply with applicable laws, regulations and contracts; safeguard private service and reporting links; and promptly report material errors or service problems.

10. Calls, Recording, Transcription and Consent

You are responsible for compliance with laws governing telephone calls, automated or outbound communications, marketing, recording, transcription, consent, privacy and data protection. You must provide notices and obtain consents required by law.

You may not use the service for unlawful robocalls or marketing, impersonation, fraud, deception, harassment or abuse.

11. Third-Party Services and Integrations

CallPlan may use telecommunications, AI, scheduling, payment, email, hosting and other third-party services. Those features may also be subject to third-party terms. Recapito is not responsible for failures caused solely by a third party outside our reasonable control and may substitute providers when reasonably necessary.

12. Availability and Changes

Continuous or error-free operation is not guaranteed. Maintenance, internet or telecommunications outages, provider failures, security incidents and events beyond reasonable control may affect service. We may make changes reasonably necessary for security, reliability, compliance or product improvement.

13. Support

For support, email info@recapito.io. We aim to acknowledge and begin addressing requests within 24 hours, frequently sooner. Resolution time varies according to the issue and any third-party dependencies.

14. Acceptable Use

You may not use the service to violate law or another person's rights; facilitate fraud, scams, discrimination, threats, harassment or abuse; transmit malware or gain unauthorized access; evade service limits, billing controls or security; operate emergency dispatch; or materially interfere with the service or other customers.

We may restrict or suspend service when reasonably necessary to stop unlawful activity, address security risks, protect systems or users, or prevent material abuse.

15. Intellectual Property and Customer Information

Recapito and its licensors own the CallPlan platform, software, workflows, configuration systems, interfaces, documentation and branding. You retain ownership of the business information and materials you provide and grant Recapito permission to use them as reasonably necessary to configure, operate, support, secure and improve the requested services.

16. Disclaimers

Except for obligations expressly stated in these Terms, services are provided on an “as available” basis. To the maximum extent permitted by law, Recapito disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not guarantee that an agent will answer every question correctly, understand every caller, complete every task, successfully schedule or transfer every call, or operate without interruption.

17. Limitation of Liability

To the maximum extent permitted by law, Recapito will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or lost profits, revenue, opportunities, goodwill or data arising from the services.

To the maximum extent permitted by law, Recapito's aggregate liability relating to the services or these Terms will not exceed the amount paid to Recapito for the affected service during the three months immediately before the event giving rise to the claim. Where applicable law restricts these limitations, they apply only to the extent permitted.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Recapito harmless from third-party claims, penalties, costs or expenses arising from your unlawful use, information or instructions you provide, violation of these Terms, or failure to obtain required permissions or consents.

19. Changes to These Terms

We may update these Terms to reflect changes in services, practices, technology or legal requirements. We will update the “Last updated” date and provide additional notice for material changes when reasonably appropriate. Continued use after revised Terms become effective constitutes acceptance to the extent permitted by law.

20. Suspension and Termination

You may cancel as described above. Recapito may suspend or terminate service for material breach, unlawful use, nonpayment, failure to maintain valid payment authorization, security risk, abuse, exceeding applicable usage limits without secured payment, or material legal or operational risk.

Where reasonably practical, we will provide notice and an opportunity to address the issue before termination, except when immediate action is necessary for security, compliance, fraud prevention or protection of users or third parties.

21. Contact Us

Questions about these Terms, your subscription or CallPlan may be sent to: