1. Services
Recapito provides artificial-intelligence calling, communications, scheduling, automation, integration, reporting and related services. CallPlan and CallPlan Essentials are Recapito products.
CallPlan Essentials may include inbound call handling, business-specific information and instructions, caller and lead capture, scheduling and calendar integration, call routing or transfer, transcripts and reporting. Features may vary by plan, configuration, integration and provider. We may improve or modify features as the service develops, provided that we do not materially eliminate the core paid service without reasonable notice.
2. 14-Day Trial
Unless a different written offer applies, new CallPlan Essentials and CallPlan Plus customers receive a 14-day subscription trial. The trial allows you to test your configured agent and determine whether the service is appropriate for your business. AI call usage during the trial is billed separately at the rate in Section 3; the trial does not include free usage minutes.
The trial begins when your subscription signup is completed, unless a different start date is stated in writing. You must provide and maintain a valid payment method to begin and continue the trial.
A trial may be limited to one per customer, business or account. We may decline or discontinue a trial that we reasonably believe is being abused or used to avoid payment.
3. AI Call Usage Charges
AI call usage is billed separately from the monthly CallPlan subscription at $0.13 per minute for both CallPlan Essentials and CallPlan Plus. There are currently no included or free AI call usage minutes in either plan or the trial.
Usage is based on the duration of calls handled by the CallPlan AI agent and is calculated using CallPlan's and its service providers' usage records. Usage charges are billed in addition to the applicable monthly subscription fee.
CallPlan may adjust the per-minute usage rate if underlying AI, telecommunications, processing, or other third-party service costs materially change. Customers will receive reasonable notice of any material change in usage pricing.
Usage notices and service suspension
We may send usage or payment notices to the account email address. You are responsible for keeping that email address current and monitoring notices from us.
If valid payment authorization has not been secured, a required payment method is unavailable, or an attempted payment fails, we may disable or suspend calling service. Service may remain disabled until payment authorization is secured or amounts due are paid.
We may also impose a reasonable usage cap or temporarily restrict unusually high, abusive or technically disruptive usage to protect customers, providers and the service. We will provide notice when reasonably practical.
4. Subscription Billing and Payment
The current monthly subscription fees are $149 for CallPlan Essentials and $349 for CallPlan Plus, excluding AI call usage charges. After the trial, subscription fees are billed monthly in advance at the price shown at signup, in your order, invoice or other written offer. By providing a payment method, you authorize Recapito and its payment processor to charge recurring subscription fees, AI call usage charges, applicable taxes and other charges disclosed and agreed to during signup or in a written order.
Your subscription automatically renews monthly until cancelled. You must maintain a valid payment method and current billing information. If payment fails, we may retry the charge, request updated information, suspend affected services or take reasonable steps to collect amounts due.
Fees are exclusive of taxes unless expressly stated otherwise. You are responsible for applicable sales, use, telecommunications and similar taxes we are required or permitted to collect.
Discounts, promotions and credits
Promotional discounts, including the current $60 subscription discount, apply to the subscription price only and do not reduce or waive AI call usage charges unless the promotion explicitly states otherwise. Discounts, coupons, credits and trial offers apply only as specifically stated in the applicable offer and do not automatically apply to usage charges.
5. Cancellation
You may cancel at any time. To avoid the first monthly subscription charge, your cancellation request must be received before the 14-day trial ends. To avoid a later monthly subscription charge, it must be received before the next scheduled billing date. Cancellation does not waive AI call usage charges incurred before cancellation takes effect.
Cancellation during a paid cycle takes effect at the end of that cycle, and service may continue through that date subject to these Terms. Unless required by law or agreed otherwise in writing, paid fees and usage charges are nonrefundable and are not prorated. Cancel by emailing info@recapito.io.
6. Onboarding and Business Configuration
CallPlan is a ready-made product configured through information you provide in a structured business profile. This may include services, hours, staff, policies, prices, transfer instructions, scheduling rules, appointment types, FAQs and related caller information.
You are responsible for keeping this information accurate, current, lawful and appropriate. You should update your profile when material business information changes.
7. Artificial Intelligence Services
CallPlan uses AI and automated systems to interact with callers and perform configured tasks. AI may misunderstand a caller, provide incomplete or inaccurate information, fail to follow an instruction, or experience a technical problem.
AI output is not a substitute for professional judgment in legal, medical, financial, safety, emergency or other high-stakes matters. CallPlan is not an emergency-response service and must not be relied upon to contact 911 or other emergency services.
8. Testing Your Agent
You should test your agent during the trial and periodically thereafter, including representative questions, scheduling, transfers and other configured behavior. You are responsible for deciding whether the agent is appropriate before directing production calls to it and for continuing to monitor it as your business changes.
9. Your Responsibilities
You agree to provide accurate and lawful configuration information; test the service; review important business, transfer and scheduling behavior; maintain human oversight where judgment is required; comply with applicable laws, regulations and contracts; safeguard private service and reporting links; and promptly report material errors or service problems.
10. Calls, Recording, Transcription and Consent
You are responsible for compliance with laws governing telephone calls, automated or outbound communications, marketing, recording, transcription, consent, privacy and data protection. You must provide notices and obtain consents required by law.
You may not use the service for unlawful robocalls or marketing, impersonation, fraud, deception, harassment or abuse.
11. Third-Party Services and Integrations
CallPlan may use telecommunications, AI, scheduling, payment, email, hosting and other third-party services. Those features may also be subject to third-party terms. Recapito is not responsible for failures caused solely by a third party outside our reasonable control and may substitute providers when reasonably necessary.
12. Availability and Changes
Continuous or error-free operation is not guaranteed. Maintenance, internet or telecommunications outages, provider failures, security incidents and events beyond reasonable control may affect service. We may make changes reasonably necessary for security, reliability, compliance or product improvement.
13. Support
For support, email info@recapito.io. We aim to acknowledge and begin addressing requests within 24 hours, frequently sooner. Resolution time varies according to the issue and any third-party dependencies.
14. Acceptable Use
You may not use the service to violate law or another person's rights; facilitate fraud, scams, discrimination, threats, harassment or abuse; transmit malware or gain unauthorized access; evade service limits, billing controls or security; operate emergency dispatch; or materially interfere with the service or other customers.
We may restrict or suspend service when reasonably necessary to stop unlawful activity, address security risks, protect systems or users, or prevent material abuse.
15. Intellectual Property and Customer Information
Recapito and its licensors own the CallPlan platform, software, workflows, configuration systems, interfaces, documentation and branding. You retain ownership of the business information and materials you provide and grant Recapito permission to use them as reasonably necessary to configure, operate, support, secure and improve the requested services.
16. Disclaimers
Except for obligations expressly stated in these Terms, services are provided on an “as available” basis. To the maximum extent permitted by law, Recapito disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not guarantee that an agent will answer every question correctly, understand every caller, complete every task, successfully schedule or transfer every call, or operate without interruption.
17. Limitation of Liability
To the maximum extent permitted by law, Recapito will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or lost profits, revenue, opportunities, goodwill or data arising from the services.
To the maximum extent permitted by law, Recapito's aggregate liability relating to the services or these Terms will not exceed the amount paid to Recapito for the affected service during the three months immediately before the event giving rise to the claim. Where applicable law restricts these limitations, they apply only to the extent permitted.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold Recapito harmless from third-party claims, penalties, costs or expenses arising from your unlawful use, information or instructions you provide, violation of these Terms, or failure to obtain required permissions or consents.
19. Changes to These Terms
We may update these Terms to reflect changes in services, practices, technology or legal requirements. We will update the “Last updated” date and provide additional notice for material changes when reasonably appropriate. Continued use after revised Terms become effective constitutes acceptance to the extent permitted by law.
20. Suspension and Termination
You may cancel as described above. Recapito may suspend or terminate service for material breach, unlawful use, nonpayment, failure to maintain valid payment authorization, security risk, abuse, exceeding applicable usage limits without secured payment, or material legal or operational risk.
Where reasonably practical, we will provide notice and an opportunity to address the issue before termination, except when immediate action is necessary for security, compliance, fraud prevention or protection of users or third parties.
21. Contact Us
Questions about these Terms, your subscription or CallPlan may be sent to: